Terms & Conditions · Payment · Confirmation
Everything you need to know before we clean — the small print, made clear. Last updated 2 September 2026.
Our Terms
These terms apply to every booking — home or office cleaning, once-off cleans, laundry, sneaker care and Care Plan bundles.
Applies from 2 September 2026
01About this agreement
These terms apply to every Sebenza Cleaning & Care service — home and office cleaning, once-off cleans, laundry, sneaker care and Care Plan bundles — booked through our website, WhatsApp or phone. By booking, you accept these terms.
02The services we provide
Cleaning covers the standard housekeeping tasks agreed at booking: sweeping, mopping, dusting, bathroom and kitchen care, and tidying. Cleaning products are included for once-off cleans. Subscription visits are billed at R120/hour and once-off cleans at R150/hour.
03Bookings & confirmation
Your visit is only confirmed once we send you a booking confirmation with a booking reference, by WhatsApp. If you don't receive one, contact us before your planned date.
04Access & preparation
Please arrange access (keys, gate codes or someone on site), secure pets where needed, and make sure water and electricity are available. Our team will contact you if they cannot gain access.
05Your responsibilities
Please secure valuables, fragile items and personal documents before a visit. Tell us about any special requirements, allergies or hazards in advance so we can plan safely.
06Cancellations & rescheduling
Reschedule or cancel free of charge with at least 24 hours' notice. With less than 24 hours' notice, a 50% cancellation fee may apply; a missed visit without notice may be charged in full. Subscriptions can be paused with notice — no lock-in.
07Laundry care
Laundry is weighed at collection and billed per kilogram plus a handling fee per order. We handle every item with care but are not responsible for pre-existing damage, fading or shrinkage, and some stains may not fully lift.
08Sneaker care
Pairs are assessed before cleaning; suede, leather and rare pairs may need Deep or Premium care. We are not responsible for pre-existing damage or natural wear that becomes visible after cleaning.
09Damage & liability
Our teams are trained and careful. We are not liable for pre-existing damage, normal wear, or items not disclosed as fragile or valuable. Report any damage within 24 hours of the visit so we can resolve it.
10Subscriptions & bundles
Care Plan subscriptions are billed monthly and can be paused or cancelled with notice. Prepaid hours remain valid for the agreed term and are refunded pro-rata on cancellation.
11Complaints
We want every visit to be spotless. Message us on WhatsApp with your booking reference and we will respond within 24 hours and make it right.
12Changes to these terms
We may update these terms from time to time. The latest version always lives on this page; continuing to book after a change means you accept the updated terms.
Payment
Clear rates, simple payment methods. You always know what you're paying for — and when.
EFT · Cash · Card · WhatsApp payment links
Current rates
Cleaning subscriptions
Per hour · billed monthly · from R1,440/month
R120/hr
Once-off cleaning
Per hour · pay as you go · from R450
R150/hr
Laundry
Per kilogram + handling per order
R42/kg + R83
Sneaker care · Fresh
Per pair
R155
Sneaker care · Deep
Per pair
R215
Sneaker care · Premium
Per pair
R299
Rates may change with notice — the prices on our website always apply to new bookings.
Payment methods
Pay by EFT or bank transfer, cash on arrival, or card where available. We can send a secure payment link to your WhatsApp for quick settlement.
Invoicing
Once-off visits are invoiced after the visit; subscription plans are billed monthly in advance. Invoices go out by WhatsApp or email and are due within 7 days.
Deposits
Once-off cleans, full-day packages and larger bundles may require a 50% deposit to secure your date. The balance is due on completion.
Late payment
Scheduled visits may be paused until accounts are settled, and ongoing late payment may lead to a booking being cancelled.
Refunds
Deposits are refunded in full when cancelled with 24+ hours' notice. Prepaid package hours are refunded pro-rata for the unused portion.
For the office
Copy the template, fill in the [placeholders], and send it to your customer on WhatsApp. Every booked visit on the dashboard can also send a confirmation automatically.
Copy the template
Grab the full WhatsApp confirmation or the short version.
Fill in the [placeholders]
Customer name, service, date, time, address and total.
Send it
Paste it into WhatsApp and hit send — or use the dashboard button.
Sebenza Cleaning & Care
online
Hi [Customer name] 👋 Your Sebenza Cleaning & Care booking is confirmed ✅ 🧾 Booking ref: SBZ-XXXXXX 🧹 Service: [e.g. Once-Off Cleaning · Standard Clean] 📅 Date & time: [e.g. Monday 7 September 2026 at 09:00] ⏱️ Duration: [e.g. 4 hours] 📍 Address: [Full service address] 💰 Total: [e.g. R600] Our uniformed team will arrive on time. Please make sure access is available at the scheduled time. Need to change anything? Let us know at least 24 hours in advance. Reply CONFIRM so we know you received this. We Clean. We Care. You Live & Work. Sebenza Cleaning & Care · 068 906 2131
✓✓
Preview — replace everything in [brackets] with the customer's real details.
FULL WHATSAPP CONFIRMATION
The complete confirmation with every detail of the visit.
Hi [Customer name] 👋 Your Sebenza Cleaning & Care booking is confirmed ✅ 🧾 Booking ref: SBZ-XXXXXX 🧹 Service: [e.g. Once-Off Cleaning · Standard Clean] 📅 Date & time: [e.g. Monday 7 September 2026 at 09:00] ⏱️ Duration: [e.g. 4 hours] 📍 Address: [Full service address] 💰 Total: [e.g. R600] Our uniformed team will arrive on time. Please make sure access is available at the scheduled time. Need to change anything? Let us know at least 24 hours in advance. Reply CONFIRM so we know you received this. We Clean. We Care. You Live & Work. Sebenza Cleaning & Care · 068 906 2131
SHORT VERSION
Quick SMS-style confirmation for fast follow-ups.
Hi [Customer name], your Sebenza visit is booked ✅ [e.g. Once-Off Cleaning · Standard Clean] on [e.g. Monday 7 September 2026 at 09:00] ([e.g. 4 hours]) at [Full service address] · [e.g. R600] Ref SBZ-XXXXXX. Reply CONFIRM or call 068 906 2131.
SEND FROM THE DASHBOARD
Every scheduled visit on the team dashboard has a "Send confirmation" button that fills in the customer's name, service, date, address and total automatically — then opens WhatsApp ready to send.
Open dashboard